Privacy Policy

Effective Date: June 1, 2026

At Sandesh Opticals, accessible from https://sandeshopticals.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Sandesh Opticals and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you.

Personal Data

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Contact Data: Email address, phone number, billing address, and shipping address.

• Optical & Health Data: Eye prescription details, lens preferences, and doctor/optometrist recommendations (if provided by you to fulfill orders or bookings).

• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

Usage Data & Cookies

We automatically collect log files and use cookies to enhance your browsing experience. This includes information such as your device’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, and the time spent on those pages.

2. How We Use Your Information

We use the collected data for various purposes:

• To process and deliver your orders (including verifying prescription details).

• To manage your account and optical records.

• To book and manage eye testing or store appointments.

• To improve, personalize, and expand our website functionality.

• To communicate with you, either directly or through one of our partners, for customer service, updates, and marketing promotions.

• To prevent fraudulent transactions and ensure website security.

3. Sharing Your Data

We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third-party service providers only to help us operate our business and website, such as:

• Payment Gateways: To securely process your payments.

• Shipping & Courier Partners: To deliver your eyewear and optical products.

• Analytics Providers: To help us understand website usage (e.g., Google Analytics).

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law.

4. Data Security

The security of your data is important to us. We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. Your Data Protection Rights

Depending on your location, you have certain data protection rights. You have the right to:

• Access: Request copies of your personal data.

• Rectification: Request that we correct any information you believe is inaccurate.

• Erasure: Request that we erase your personal data under certain conditions.

• Object/Restrict Processing: Request that we restrict or stop the processing of your data.

To exercise any of these rights, please contact us using the details below.

6. Children’s Information

Another part of our priority is adding protection for children while using the internet. We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.